Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary

McKesson is seeking a Pharmacy Engagement Representative.

The responsibilities of this position consist of answering inbound calls from existing Health Mart Atlas members which can result in providing an answer at that moment, additional research within the internal systems or triaging with other departments regarding PBM contracts or payments. It will also require outbound calls to current customers to follow up on open issues, returning voicemails left for the department and partaking in call campaigns. Representatives are expected to provide timely and accurate responses and call notes to inquiries and efficient resolution to issues. This position requires excellent communication, customer service, time management and follow-up skills.

Key Responsibilities

• Answering inbound calls from existing Health Mart Atlas pharmacies regarding Managed Care needs such as adjudication issues, payment research, contract solicitations and reimbursement issues.

• Outbound calls to follow up on open issues that required additional research by the representative, another department or the PBM. This could also include returning voicemails or a call campaign.

• Works with cross-functional teams to ensure value proposition is clearly identified and communicated with members including contract updates, industry news and trends.

• Once tenured in role, serve as a dedicated representative to assigned chains or buying groups.

Minimum Qualification

Typically requires 3+ years of related experience.

Education

High School Diploma or equivalent.

Critical Skills

• 2+ years Customer Service call center environment experience required.

• Pharmacy operation (pharmacy technician) and/or managed care experience/knowledge preferred.

• Effectively manage customer expectations in terms of service and issue resolution.

• Maintain knowledge of pharmaceutical industry products, trends, and processes.

• Effectively communicate marketing intelligence to Business Development, Marketing, or appropriate department.

Working Conditions

• Remote work environment – Las Colinas, TX, or Columbus, OH area.

• Must be authorized to work in the US unrestricted – This position is not eligible for sponsorship.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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