Pharmacy Technician (Call Center)Overland Park, Kansas Job ID JR0091029 Category Pharmacy Technician Post Date May. 18, 2023
After being acquired by McKesson Corporation, Rx Savings Solutions now sits alongside CoverMyMeds and, together, we’re working to unlock new opportunities to further improve medication access, affordability and adherence for the patients and members we collectively serve.
CoverMyMeds, part of McKesson Corporation, is a medication access company committed to helping people get the medicine they need to live healthier lives. To advance our shared mission, we're always looking for smart, talented team members with the same level of dedication and passion to reinvent the way people access medicine, clearing new paths to better health outcomes.
Rx Savings Solutions offers an innovative, patented software system that educates and empowers consumers to make the best healthcare choices at the lowest cost. Founded and operated by a team of pharmacists and software engineers, we support a collaborative, cost-saving solution for purchasing prescription drugs.
Rx Savings Solutions is looking for talented, success-minded Pharmacy Technicians to help our members take control of their prescription costs. If you have retail pharmacy experience and exceptional customer service skills, you can help us make a difference in people’s lives. This is a full-time role with excellent benefits located in Overland Park, Kansas.
Would you like to be part of this mission?
Our Pharmacy Technicians answer questions from how to lower out-of-pocket cost on prescription medications to providing directions on how to transfer prescriptions between retail pharmacies. Using their skills as a retail pharmacy technician, they spend most of your time providing excellent customer service to all internal and external customers by educating our members with how they can better navigate the pharmacy world to lower their prescription cost via inbound and outbound calls. Outbound calls will be made to existing customers simply to provide them with more detailed information about our products and services. This position requires you to be stationed at a desk and on the phone 90% of the time. The remaining 10% will be for trainings, meetings, and other duties.
High School Diploma/GED or higher is required
PTCB Certified Pharmacy Technician (must gain within 6 months of employment)
Answer incoming calls from Company members/customers
Assist members with directions to identify and realize savings opportunities highlighted by the Company software system
Assist members on all issues related to processing of pharmacy claims
Coordinates internal resolution of customer issues
Make outbound calls to members who request service via the Rx Savings Solutions online portal
Assist with research projects relating to pharmacy pricing
Educates members on benefits of Rx Savings Solutions services
Perform other duties as reasonably requested by management
4-5 years of customer service or call center experience
5+ years of pharmacy experience in a retail setting
Communicate in a professional manner with our members and colleagues
Demonstrated ability to effectively multi-task and problem solve
Demonstrate ability to work with confidential information and in a deadline driven environment
Ability to effectively navigating a computer
Working knowledge of Outlook and Excel. If no experience but willing to learn, we’ll be happy to teach you
Be available to work during the hours of operations based on current member needs: Monday through Friday 7 am to 8 pm (no weekends!!!)
Nice to have…
You have working knowledge of insurance deductibles, formularies and how to navigate the pharmacy world
At CoverMyMeds, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at CoverMyMeds, pleaseclick here.
As part of Total Rewards, we are proud to offer a competitive compensation package at CoverMyMeds. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
How we work and live plays a big role in building a healthier world. View our wide range of health benefits, financial benefits, wellness programs, and flexible working schedules.
Ready for the next step? We’ll guide you along the journey of our hiring process.
Culture and Values
Advancing health outcomes for all — this is the foundation of how we interact with customers, business partners, and each other. Meet the team and learn more about our mission.
Diversity, Equity & Inclusion
Our culture is built around diverse perspectives because everyone’s unique story, experiences, and ideas are valued here.
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