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Tomorrow's health is... Defining a new possible.

Clinical Solutions Engineer

Ohio, Remote Job ID JR0090467 Category Clinical Technical Sales Support Post Date May. 19, 2023

Clinical Sales Support is responsible for delivering a high level of expertise in one or more CMM products, and a broad understanding of the entire CMM product portfolio, providing the combination of product, customer, and clinical knowledge to position the CMM portfolio with the customer.   They bring a high level of clinical and product mastery to educate clients on best practices, uncover latent needs, and build the partnership with the clientCSS personnel regularly prepare and present solutions to prospective and current clients including product demos, case studies, relevant data, and experience driven insightsFinally, they serve as the Voice of the Customer to product teams for continued innovation and industry-leading solutions.

Key Responsibilities

Client Engagement:Assist with preparing for client meetings, including disease state and drug education, competitive and market intelligence, feasibility consultations, project scope consultations, provider and patient insight, and solution evaluation. Participate in general customer capabilities discussions, solution discussions, and building ongoing customer relationships utilizing industry expertise to educate client on best practices as well as uncover latent needs.Consult across internal and external networks to leverageadditional expertise as needed to inform solution recommendations

Solution Engineering: Monitor the customer experience, understand and assess customer issues, and support the innovation and implementation of strategic solutions. Partner with product, operations, and pricing to maintain in-depth working knowledge of CMM products and services in order to act as a clinical and technical consultant to internal and external stakeholders.In conjunction with the team, regularly prepare solutions to prospective and current clients including product demos, case studies, relevant data, and experience driven insights. Properly plan, design, and facilitate compelling clinical solutions customized to client needs.

Proposal Support: Partner with Proposal Management to customize responses to Requests for Proposal (RFP), Requests for Information (RFI) and Proactive Proposals., including customer value prop, process flows, executive summaries, case studies and solution review. Partner with product, work force management, and pricing to scope biopharma hub programs for new programs, services, and products. Prepare solutions to prospective and renewal clients providing clinical expertise and recommendations based on knowledge of disease state dynamics and solutions available.

Product Innovation: Continued innovation of solutions utilizing in-depth knowledge of CoverMyMeds offerings, industry trends, healthcare landscape, legislative impacts and the competitive environment. Identify gaps in CoverMyMeds solutions and work in conjunction with Product Management, Operations, Client Management, and Competitive Insight to make recommendations for industry-leading solutions beneficial to current and prospective clients. Collaborate closely with product, analytics, and customer success teams to define and refine product functionality, value propositions, and positioning.

Minimum Requirements

Typically requires 5+ years of relevant experience.

Critical Skills

  • 5 years progressive market access, product development/management, business development, or marketing experience within the pharmaceutical manufacturing or pharmaceutical services industry or equivalent experience in market access services provider roles.

  • Previous experience in supporting a sales team with unique sales solutions, proposal support, client engagement, and industry knowledge.  

  • Experience in the specialty healthcare or pharmaceutical segment with understanding of healthcare continuum and relationship between manufacturers, providers and payers

  • Strong industry specific knowledge, including demonstrated knowledge of reimbursement, specialty pharmaceutical, and pharmacy distribution trends and practices.

  • Strong business acumen of commercialization and buying process including third party logistics, access and adherence services, consigned pharmacy, specialty pharmacy and retail pharmacy.

  • Exceptional written and verbalcommunication skills, along with collaboration skills and ability to influence others; ability to build credible relationships across multi-business units, management teams, business partners, current and prospective clients

  • Proficiencywith CRM Software such as and Microsoft Office Suite, including PowerPoint. 

Specialized Knowledge and Skills

  • Strong prioritization, time management and project management skills

  • Proficiency in quickly and thoroughly understanding customer needs

  • Demonstrated ability to communicate (teach) complex concepts with high efficacy

  • Ability to function independently, demonstrate flexibility, as well as the ability to work effectively with internal and external teams

  • Critical thinking, analytical and problem-solving skills


Degree or equivalentRN or PharmD required with subsequent licensure within employees’ applicable state

Job Working Conditions:

Environment: Office environment

Physical Requirements: Office environmentAbility to travel.

At CoverMyMeds, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at CoverMyMeds, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at CoverMyMeds. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.​

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