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Tomorrow's health is... Defining a new possible.

Specialty Pharmacy Manager, Home Delivery

Mississauga, Canada Job ID JR0106720 Category Pharmacy Management Post Date Feb. 23, 2024

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary:

The Specialty Pharmacy Manager is responsible for overseeing all the patient activities for the Home Delivery programs supported by the Pharmacists and designated Home Delivery Pharmacy Coordinators. The individual will support the Sr. Manager, Pharmacy to achieve overall performance and success of the pharmacy in alignment with the vision and priorities of Biopharma & Provider Solutions. The incumbent must make a difference by leading and developing pharmacists and pharmacy coordinators to build accountability, drive business results, and provide exceptional patient care; oversee the daily operations of the pharmacy staff including priority setting and review, issue escalation, resolution, and follow-up to provide a seamless workflow throughout pharmacy. Provide metric-based updates to the Sr. Manager at intervals to ensure proper performance, monitoring, escalation, staff orientation, training, and monthly check-ins on performance. The Specialty Pharmacy Manager is the designated point of contact for the Patient Support Programs supported by this group of pharmacists and pharmacy coordinators. The Specialty Pharmacy Manager role is a successor role for the Sr. Manager, Pharmacy, has the knowledge of the team focused on supporting Home Delivery programs, and serves as back-ups for other Pharmacist Supervisors or Managers as required.

Section A – Specific Responsibilities:

  • Managing direct reports, namely Pharmacists and Pharmacy Coordinators

  • Overseeing recruitment, hiring, onboarding, and training of new employees.

  • Promoting ongoing team development through coaching and conducting quarterly performance evaluations.

  • Oversight of all processes related to the dispensing of all medications for all home delivery programs at the Ontario McKesson Specialty Pharmacy.

  • Accountable for being the designated liaison with the Program POCs for various programs and addressing concerns.

  • Meeting or exceeding metrics and deadlines set by program Service Level Agreements (SLAs) for programs that fall under their portfolio.

  • Managing external and internal service compliance, identifying risk and compliance opportunities, and assisting in assessing and mitigating identified risks while being accountable to corporate risk and other compliance functions.

  • Conducting root cause and trend analysis and developing process improvements.

  • Collaborating with the team to implement creative solutions to daily workflow challenges and temporary labour shortages.

  • Developing and maintaining a team with a strong focus on customer service and continuous quality improvements.

  • Maintaining program Standard Operating Procedures (SOPs), exceptions processes, workflows, scripting, training, and reports.

  • Promotes and ensures that the highest quality of care is provided to patients and families.

  • Providing regular feedback to the Sr. Manager regarding quality, operational, technical, or process issues and recommending corrective actions or engaging additional resources if needed.

  • Overseeing employee scheduling and resource allocation based on forecasted demand to ensure effective and efficient departmental service levels.

  • Supporting the Sr. Manager in policy and practice development, responding per policy direction, and seeking assistance for unusual situations or staff non-compliance.

  • Conducting daily briefings on pharmacy operations with the Sr. Manager, addressing attendance, staff non-adherence, and resource allocation as required.

  • Keeping track of KPIs that are relevant to their team such as Accounts Receivable, call centre metrics, and billing errors.

  • Operate and promote behaviours that uphold McKesson i2Care and iLead Principles.

  • Performing patient care related activities such as dispensing, counseling, checking RXs, renewing RXs, and submitting Adverse Events and Product Quality Complaints when required.

  • Ability to perform tasks beyond the specific responsibilities of a Pharmacy Manager and adapting, as necessary.

Section B – Key Requirements: 


  • Bachelor or Doctor of Pharmacy Degree.

  • A valid Pharmacist Part A license in good standing with the applicable College of Pharmacists.

  • Possess strong working knowledge of Kroll and its capabilities.

Skills and Abilities:

  • Time management skills.

  • Excellent customer service and be able to set the same expectations from the team.

  • Must be able to work independently, with minimum supervision.

  • Exercises sound knowledge and good judgment.

  • Accountable and results oriented.

  • Leadership skills, can lead, inspire, mentor, develop, and guide a team.

  • Working knowledge of retail pharmacy practice.

  • Understanding of biologics and specialty medications.

  • Clinical expertise in major therapeutic areas required by Specialty Pharmacy Services.

  • Strong communication and teamwork skills.


  • Previous experience in Specialty Pharmacy or related fieldan asset.

  • 2-3 years of pharmacy management experience.

  • 3-5 years of experience working as a clinical pharmacist.


At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$76,700 - $127,900

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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