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Tomorrow's health is... Defining a new possible.

Bilingual Patient Support Specialist

Mississauga, Canada Job ID JR0113837 Category Clinical Programs Post Date Jul. 08, 2024

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

This role is responsible for the management of specific cases as assigned for the coordination and support through the patient’s journey. The Nurse Case Manager (NCM) is responsible for the overall management of patient cases and acts as a primary point of contact to assigned health care providers (Hcp). Additionally, the NCM is responsible for driving positive customer and patient experience in a fast-paced work environment.

Specific Responsibilities

  • Assist the prescribing physician to complete patient enrolment; gather appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner
  • Facilitate any required communication with physicians, Patient Support Programs or other Hcp involved in the patients’ circle of care
  • Work collaboratively with other team members in various roles to coordinate the patient journey
  • Coordinate document submissions and cases with insurance companies, physician' offices and healthcare professionals in order to assist in the patient journey
  • Provide educational guidance to patients and physicians on product’s administration.
  • Act as a central resource liaison for program stakeholders, which include patients, Hcps, clinics and pharmacies
  • Ensure patient records are accurate and maintained to meet program reporting requirements.
  • Identify and report adverse events
  • Provide answers to general inquiry calls submitted via telephone(inbound/outbound) or web -based platforms on program services, disease state or product related questions, based on program guidelines.
  • Understand the wide reimbursement landscape and ensure correct documents are submitted to insurers for a positive outcome in a timely manner
  • Build relationships with key customers within area of responsibility to ensure that business requirements/ portfolio management is clearly established
  • Conduct field visits to support Hcps with paperwork based on program requirements
  • Able to work a variety of shifts including days, evenings, weekends and holidays as required
  • Other duties as assigned

Minimum Qualifications

  • Practicing Registered Nurse (RN) and/or Licensed Practical Nurse (LPN/ RPN) in the province of Ontario and/or Québec. Must be a member in good standing of respective regulatory college
  • Bilingualism - ability to communicate effectively in both written and spoken English and French

Key Competencies

  • Exceptional customer service and interpersonal skills
  • Ability to manage multiple tasks and priorities at once
  • Strong analytical and organizational skills
  • Ability to resolve issues effectively and efficiently
  • Critical thinking and problem-solving abilities
  • Excellent time management skills & sense of urgency
  • Detail and result oriented
  • Ability to adapt to change and ambiguity 
  • Hold and maintain a valid, unrestricted driver's license and possess a car
  • Adhere to Performance Standards and Procedures required by the program
  • Must have a private, dedicated home office space that accommodates equipment

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$49,800 - $83,000

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

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