Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The 3PL Title / Non-Title Customer Care Representative will function as a primary contact regarding specific manufacturer contracts. As the primary customer care contact, the representative will be a subject matter expert for their assigned contracts as well as a trusted resource for all 3PL business partners.

Key responsibilities include creating and maintaining SOP’s, participating in regular manufacturer meetings, working closely with Finance to create proper debits and credits (i.e. destruction credits) and verifying and
clearing EDI orders. Problem solving and getting ahead of possible program issues is a key to success. Sending out regular communications and training in regard to assigned contracts is also expected.

MUST live within an hours drive of Louisville, KY, Mason, OH or LaVergne, TN

Shift: Monday-Friday, 10:45AM-7:15PM ET

Key Responsibilities:
• Responds to all inbound phone calls and emails in a professional and timely manner.
• Finds resolution of issues within the defined metrics and refers escalated issues to the Customer Service Supervisor/Manager when necessary.
•Researches and resolves complex customer issues by gathering detailed information from the customer, providing continuous follow-up, responding to/updating the customer in a timely fashion, and working to create a continuous flow of information between internal and external partners and customers.
• Proactively identifies trends in issues whenever possible and reports them to management
• Performs other duties as assigned

Key Competencies:
• Interpersonal skills
• Employs active listening skills and questioning techniques to convey interest and involvement
• Can defuse difficult situations

Minimum Job Qualifications:

High School Diploma or GED

Minimum 1 year experience in a customer service environment

Preferred Skills:

Computer literacy in a Windows environment

Proficient in Microsoft Excel and Outlook
Some college preferred.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!