Job Details

Candidates must live within 50 miles of La Vergne, TN to be considered for this position.

We are seeking a Customer Service Representative to join our team in LaVergne, TN.  Operating hours are 8am – 6:30 pm CST.  Work schedule will be 9:30 am to 6:30 pm.  There may be times you will need to work a different schedule to meet business needs.  Some weekend shifts may also be required. 

Position Description

• To provide a world class customer experience through electronic communication by handling a variety of service functions.
• Professionally and effectively corresponds with internal and external customers, along with cross-functional departments.
• This position requires excellent written communication, customer service and follow-up skills.
• Responsible for case management, including closing cases on all resolved issues, updating, and managing cases for any open issues.
• Research and process transactions for stocked and non-stock returns, damages and other discrepancies while complying with our return guidelines. 
• Research, process and provide reporting on order tracking and shipping delays while complying with our shipping guidelines and policy. 
• Effectively communicate with internal and external customers throughout the process.

Minimum Requirements:

• Typically requires 3+ years of related experience.

Additional Skills:

• Excellent customer service communication skills and impeccable track record of reliability.
• Able to work independently and drive results for customers and account managers.

• Experience using Customer Service technologies including but not limited to: Cisco, Salesforce.com, Supply Manager, Workforce Management Tools, etc.
• Strong medical supply knowledge preferred.
• Assist Customers on McKesson technologies.
• Professional communication with strong written and verbal communication skills and ability to interact with internal/external customers including vendors, sales reps, and co-workers
• Medical supply and pharmaceutical knowledge preferred.
• Extensive knowledge of customer service processes and procedures required.
• Energetic self-starter with attention to detail who can be resourceful with issue resolution.
• Able to effectively work in a team environment collaborating and ensuring open communication to achieve timely completion of all assigned tasks.
• Able to prioritize and multi-task in order to meet various deadlines and customer expectations.

Career Level – IC – Business Support – B3

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!