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Tomorrow's health is... Defining a new possible.

Inside Sales Account Manager

La Vergne, Tennessee Job ID JR0091171 Category Inside Sales Post Date Sep. 13, 2023

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Current Need:

This individual must reside within a reasonable commute to LaVergne, TN. This is a heavy remote role with 1-2 days per month onsite.

The Inside Sales Account Manager is an individual contributor sales professional and trusted business advisor to their assigned Hospital System customers. This individualwill place outbound calls with customers regarding sales leakage, sales opportunities, product information, McKesson service offerings, along with other maintenance and growth of programs. This encompasses products and services covering an assigned account base under McKesson Plasma and Biologics Acute customers.

The Inside Sales Account Manager is a highly consultative role requiring the ability to effectively lead all interactions with the director of pharmacy or purchaser of the pharmacy or hospital system.  Customer consultation is managed through consistent and productive monthly telephone calls.

The Inside Sales Account Manager is responsible for interfacing with customers prior to and/or after a sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Maintains sufficient technical knowledge of our product offerings, our vendors, and our service delivery. Conducts research and prepares for sales calls for assigned markets to ensure successful outcomes. Utilizes effective sales techniques to increase revenue and grow the customer base. Proactively recommends services needed by customers to increase customer satisfaction and improve transaction profitability.

Key Job Responsibilities:

  • Responsible for the promotion, maintenance and growth of programs, products, and services.  Focus on driving the McKesson Value Proposition while increasing AOP/profitability on lower volume customers.

  • Achieve annual budgeted sales objectives for assigned sales territory.

  • Develops business reviews, sales presentations of specific products and services, and sales promotions to grow existing business.

  • Responsible for managing an assigned territory of approximately 75-150 Hospital Accounts, with a consistent monthly connection over the phone.

  • Ensures on-going attention to enhancing strong relationships with key customers to build/maintain the credibility required to retain business long term and ensure highest level of satisfaction.

  • Uses several systems or applications to perform customer interactions including SAP, SAP CRM – Cloud for Customer,, Outlook and MS Office, Cisco, Tableau, various dashboards and reporting, and McKesson Connect.

  • Maintain current, detailed, and accurate data in our SAP C4C/ CRM documenting customer interactions.

Minimum Requirements:

  • Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Preferred Skills:

  • 1+ years of pharmaceutical industry experience.

  • Strong ability to communicate and build relationships over the phone.

  • Proficient in MS Office Suite (Excel, Outlook, Word, etc.)

  • Professional business to business inside sales acumen.

  • Ability to adapt to a changing environment and handle multiple priorities.

  • Consultive selling/negation experience.

Additional Knowledge & Skills:

  • Excellent Verbal and Written communication skills required.

  • Business/Financial Acumen

  • Analysis/Problem Solving /Negotiation

  • Self-motivated and demonstrates personal commitment and drive to meet or exceed objectives.

  • Strong organization skills to execute on job expectations and priorities.

  • Consultative selling/negotiation skills with the proven ability to build lasting customer relationships with a focus on facilitating trust and open communication.

  • Influential communicator with focus on active listening and customizing messages appropriately for differing audiences.

  • Must be able to identify individual customers’ needs and provide solutions based on those needs.

  • Flexibility and wiliness to adapt to successfully navigate a complex ever changing work environment.

  • 4-year degree preferred (Or related field or equivalent experience.)

  • SAP experience a plus

  • Working knowledge of plasma and specialty products desired

Working Environment & Physical Requirements

  • General Office Demands (Standing, Lifting, Sitting at a Desk/Computer)

Our Base Pay Range for this position:

$20.42 - $34.03

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Total Target Cash (TTC) Pay Range for this position:

0.01 - 0.01

Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

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