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Tomorrow's health is... Defining a new possible.

CVS Business Analyst Manager

Irving, Texas Job ID JR0090918 Category Sales Support Post Date May. 19, 2023

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Current Need ** Individual Contributor**

We are seeking a Business Analyst Manager for Retail Support Solutions that will be responsible for helping manage CVS to join our team. The Business Analyst Manager’s role is to act as an advisor, by actively identifying growth opportunities, business efficiencies, and develop business strategies for CVS by leveraging data and analytics.  All while ensuring customer satisfaction and long-term retention.  They will work with CVS and internal McKesson partners, but primarily collaborate with McKesson VPS, Business Consultant, and Account Manager in Strategic Accounts.

Position Description

The Business Analyst Manager is responsible for managing CVS as a key account for our Strategic National Accounts (SNA) segment.  They are responsible for leveraging data and analytics to enhance CVS and McKesson’s operational and financial position.  All while strengthening the relationships of both our internal and external customers. Business Analyst Manager will regularly interact and collaborate with senior management, internal departments, CVS, and the VPS on matters impacting their customers.

Key Responsibilities:

Customer Management

  • Provide best in class customer-focused service, advising, and value for CVS.

  • Acts as a business analyst liaison for all CVS financial impacts, which includes working cross departmentally with operations, credit, finance, pricing, etc., to optimize business results and customer satisfaction and identify new business opportunities

    • Establishes regular cadence of customer meetings that meet customers' requirements to review any projects, initiatives, and progress to completion.

    • Responsible for reporting on and communicating where customer stands regarding their supply agreement commitments to McKesson (minimum volume commitments, mix commitments, rebate requirements, etc)

  • Reduce operating cost by leveraging data to improve internal processes, increased adoption rate of McKesson tools and systems, and full understanding of customer business needs.

  • Has data driven conversations with customer and internal partners to help influence the customer’s experience and achieve agreement adherence.


  • Accountable for understanding Supply Agreements, customer commitments and operational processes as well as monitoring compliance.

  • Collaborate with the sales team to achieve and maximize customer commitments while keeping customers satisfied and engaged for the long term

  • Prepares Quarterly and Yearly customer business reviews in conjunction with sales and marketing counterparts

  • Understand the impact of One McKesson products and services to the financial books of the customer and how we can influence them.

  • Responsible for staying abreast of and learning about all technical applications, products, programs, and services available to customers.


  • Must be able to develop strong relationships with customers, connecting key business executives and stakeholders

  • Requires the ability to influence the thinking of, or gain acceptance of, others in sensitive situations.

  • Can present data and findings in a concise manner through PPT and other means.

  • Must navigate difficult conversations with a consultative mindset that is empathetic, understanding and collaborative

  • Responsible for representing the company by consistently demonstrating McKesson’s I2CARE (Integrity & Inclusion, Customer-First, Accountability, Respect, Excellence) and ILEAD (Inspire, Leverage, Execute, Advance, Develop) shared principles, both internally and externally. 

Minimum Requirements

6+ years’ account management, data analytics, sales support experience in pharmaceutical industry.

Critical Skills

  • Customer facing, expert in developing and maintaining effective, positive internal/external working relationships with a diverse group of individuals

  • Advanced communication skills: fact-based, clear, logical thought process with a record of success in developing relationships, presenting, and communicating financial results effectively

  • Strong executive presence

  • Expert data visualization skills (PowerBI, Tableau)

  • Proficient in Data Platforms (ie Sequel, Snowflake)

  • Proficient MS Office suite (Word, Excel, PowerPoint and Outlook)

  • Ability to work well under pressure and manage multiple competing priorities

  • Problem solving, decisiveness and resolution management

  • Strong follow up skills with ability to meet deadlines

  • Analytical thinking


  • 4-year degree or equivalent experience

Physical Requirements

  • General Office Demands

  • Travel up to 10% for customer and team meetings

Must be authorized to work in the US. Sponsorship is not available for this position.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$99,500 - $165,900

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

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