Job Details

The Sr Strategic Account Lead is responsible for managing key/complex customer relationships, projects and programs, with increased magnitude of complexity. Acting as primary custome

r contact for Pharmaceutical Access & Adherence customers, they lead internal customer support teams responsible for delivering access and adherence solutions which meet all RxC requirements and goals, while exceeding customer expectations for operational excellence. In addition, they serve as the point person when issues or problems need management attention and resolution.

This individual is charged with developing strong consultative relationships with customers that penetrate multiple levels and functions within their organizations.  They ensure that all PSaS programs serve to advance the strategic and operational goals of our key pharma/biotech customers.

Key Responsibilities:

• Provides customer with proactive consultative and strategic services on program design, strategy and revenue generating & cost saving opportunities. Cultivates the customer relationship to identify and recommend opportunities to optimize and grow programs, driving long-term customer retention. 

• Establishes and maintains relationships with internal McKesson/RxC teams (Sales, Marketing, Operations, IT, Finance, RelayHeath CoverMyMeds, Legal, etc.) to assist in understanding and meeting customer requirements. Provides direction and coordinates activities among supporting teams as needed. Researches, develops and communicates corrective actions needed to resolve problems.

• Serves as the first point of contact for day-to-day program support and issues. Ensures that the customer is satisfied with company projects and services by establishing and executing customer relationship management tactics consistently and ensuring compliance with contractual agreements. Resolves  issues and minimally escalates to Strategic Account Manager or Director.

• Plans and coordinates key strategic management and/or business reviews for customers and internal support teams.  Develops account management plans and measures progress towards customer goals and objectives.

• Understands, evaluates, and interprets data to provide the necessary meaning and optimal value to the customer. Monitors and manages established SLA’s.  Drives improvements to program data/reports where needed.

• Demonstrate financial acumen to monitor budgets and purchase orders and provide key input to management leaders to ensure revenue and profitability of programs for each customer. Responsible for ensuring 100% accuracy of all customer invoices and associated back-up documentation. Responsible for ensuring that all revenue is captured according to established contracts and fee sheets.

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Education/Training –

• 4-year degree in related field or equivalent experience
• 5+ years’ experience in project management

Business Experience –

• 3+ years of health care experience, preferably within medication adherence field. Prior experience developing and managing adherence/relationship marketing solutions preferred.
• Extensive experience managing key customer relationships and strategic partnerships with the ability to develop trusting, long-standing relationships with internal/external customers.
• Advanced communication, presentation, and delivery skills with ability to connect to people at all levels.
• Experience in budget modeling, forecasting and profitability analysis

Specialized Knowledge/Skills –

Problem resolution and negotiation skills.  Works under limited direction. Determines and develops approach to solutions.

Physical Requirements (Lifting, standing, etc.) –

Possible long periods of sitting and/or keyboard work. General office demands.

At CoverMyMeds, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at CoverMyMeds, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at CoverMyMeds. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.​